Understanding

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Understanding
By Bernadette A. Moyer

understanding

Understanding as a noun is defined as the ability to understand something: comprehension and are synonymous with comprehension, grasp, and mastery.

When used as an adjective sympathetically aware of other people feelings: tolerant and forgiving. Synonyms are compassionate, sympathetic, sensitive, considerate, tender, kind, thoughtful, tolerant, patient, forbearing, lenient, merciful, forgiving, humane, approachable, supportive and perceptive. Understanding is also defined as having insight and good judgement.

So after reading all that, who would not want to have more understanding?

There is no question we are living in a time of fear, anger and judgements and I have to question if that serves any of us well?

I never had any hatred toward my parents, not ever, and that didn’t mean they didn’t do things that I didn’t like. I might have had an occasion to be disappointed in them but I always tried to understand them. This served me well in never having to carry the burdens of anger and judgements and hatred.

Some of my father’s behaviors were questionable to me, so I tried harder to understand him. I could never have at age18 entered into the service during the Korean War like he did. I could and would never know what it feels like to have an enemy shoot at me and want to kill me all the while living in a foreign country. And yet as a teenager, this was my father’s reality. As a child, just a little boy he experienced the death of his seven year old brother. Again he lived through an experience that I never had but always tried to understand how that formed him and his life and contributed to making him the man that he was and that I knew and loved.

My mother was more of a mystery to me. She had what appeared to be a large loving family with six siblings and parents that loved each other and worked hard for their family. She was intelligent and highly educated. The mystery for me was why a woman who appeared to have so much going for her also had a history with men that were abusive to her. I still don’t understand it yet I know that it is true. What happened to her? I truly can’t answer that but I always tried to understand her. For me it was harder to love her because as much as I tried, I didn’t really understand her.

Reveal-Listen-Understanding

Today there are so many adult children that have decided to judge their parents so harshly; I witness it every single day in my support group. For me the take away is so clear, these kids have absolutely no desire to understand their parents and what formed them. And it is so sad, because they too will one day require understanding. We all do.

Prayer of Saint Francis Lyrics

Lord make me an instrument of your peace
Where there is hatred let me sow love
Where there is injury pardon
Where there is doubt faith
Where there is despair hope
Where there is darkness light
And where there is sadness joy
Oh divine grant that I may
Not seek to be consoled as to console;
To be understood as to understand;
To be loved as to love
For it is in giving that we receive
It is in pardoning that we are pardoned
And it is in dying that we are born to eternal life
Amen

Today I pray for a world and for a life that includes more and more understanding and less and less criticism and judgement.

Bernadette on Facebook at http://www.Facebook.com/bernadetteamoyer

Along The Way and Another Way books on Amazon and Barnes & Noble

Managing Expectations

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Managing Expectations
By Bernadette A. Moyer

expectations

Whether it is business or personal we have expectations on how things should go and how they should be handled. Often our expectations do not match up to what we experience. Then we are left with what to do? How to handle it?

I have high standards both professionally and personally and many times I have been disappointed.

Over the weekend we visited our insurance provided automotive center for repairs and/or estimate of our vehicle. It was hit from behind in an accident. It turns out that the vehicle had to be totaled. When we arrived in the office no one was at the front desk. We could hear people that worked there, we could hear them arguing and we heard one of them drop the “f” bomb. This is a place of business. They were loud and unprofessional.

When our adjuster returned with our paperwork in hand, he started talking to another customer who arrived after us. It seemed rude to me and it delayed our business transaction. From the very beginning our expectations were not met. We were told to track the progress by using a website and our claim number. This was the same site we used to schedule the appointment with the adjuster. We were also told that if the car was “totaled” we could receive our check that same day.

The website was never updated even after the car was in their possession for 5 days. There was no way we would receive a check “that same day.” Several times my husband called to inquire and the adjuster always responded with “I will call you back.” He never did. We would go through a weekend and total of 5 days before we received the adjuster’s findings.

When in business and you state how the system should work and then it doesn’t, you can’t act surprised when the consumer is not happy. Of course they send me the “how did we do” internet survey and all I could do was communicate our experience.

expectations1

Last month a friend referred a pool guy so I contacted him. His estimate wasn’t any less than the larger company that we were intending on using but we figured the referral would help insure that we would be taken care of. The owner never met us as we sent photos of the job through text messages and he arrived at a price and sent an e-mail. We agreed to the work and scheduled it.

The day before I was surprised that he said he was sending one of his guys and that it should be about an hour or 90 minutes. Again I was expecting to meet the owner and the guy I was referred to and so I was slightly disappointed. The guy he sent was here for hours and seemed to be wrestling with the job. I was never comfortable spending so much money over a thousand dollars before the pool opened and we could be sure it was working properly.

Well less than three weeks later another area of the pool filtration system is leaking and leaking heavily. It wasn’t doing this when we closed the pool. When I expressed my concern and my upset the owner response “we didn’t break it and I honored the quote even when my guy was there longer than the hour or so” Wow! I never accused him of “breaking” it but did state that it was working when it was closed. And the amount of time was never an issue until I originally asked how long it would take?

So in both stories, what happened? We had as set of expectations and they were not met, it didn’t go like we thought it should go. Then I say to myself? It will never be okay with me to go to a business and wait in an office and hear someone working there curse and use the “f” word. And if you are in business don’t say things about how it will be handled and then not deliver.

Now about the pool guy again my expectations were not met as I would never receive a referral from a friend in any business that I was in and not meet the customer myself. I just wouldn’t and it would not matter the size or dollar amount of the job.

All relationships are like that where we have to manage our expectations. A friend was telling me about a recent break up and as I was listening to her all I could think was that she had a certain amount of expectations that were not being met. Things didn’t go the way that she thought that they would and should go. She is a high achiever and big giver and extends herself a lot.

I think when you have high standards and when you give a lot and extend yourself a lot it is easy to be disappointed. It falls back to “that is not how I would have done it or handled it.”

So what should the pool guy have said? How about I am sorry you have a leak and let me take a look at it and see what it will require to fix it. Instead he was defensive and escalated the upset instead of diffusing it.

The longer you live the more you realize that lowering expectations is what you do for yourself to keep yourself happy. Whether it is a business or personal relationship we all have a certain degree of expectations. In business I always revert to “you vote with your dollar” we all work hard for our money and if a job isn’t being done the way that we think it should be then we can go elsewhere.

I had to go to our credit union recently and the girl who handled our business had to do several tasks for us. They all required paperwork from the credit union and she handled it well. I made sure I got her name and I ended our transactions by stating “I appreciate you.” In a world where customer service is on the decline I do my best to acknowledge people that do a good job.

You don’t experience 25 years with a partner in marriage without learning to manage your expectations. Sometimes they will be met sometimes they will be exceeded and yes there are times when they will fall short. Every once in a while I allow myself the opportunity to vent and blow a fuse on the things that I am not happy about. I think it is healthy. How could another person know how we think and feel about things unless we can share them? That means we have to be willing to take the good with the bad.

There are always deal breakers though when it is not just about managing our expectations but comes down to what we are willing to accept and what we are not willing to accept …

It is always nice when our expectations are met and even nicer when they are exceeded but sadly often our expectations will come up short. Managing our expectations goes a long way to maintaining our happiness …

Bernadette on Facebook at http://www.facebook.com/bernadetteamoyer
All books by Bernadette A. Moyer on Amazon and Barnes & Noble

Forbearance … My New Favorite Word

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Forbearance … My New Favorite Word
By Bernadette A Moyer

Forbearance is my new favorite word and not one that we hear used very often today. According to the dictionary; forbearance means patience, restraint, tolerance and in a legal agreement to stop payments or debts for a period of time.

Over the weekend I watched a Hallmark movie set in the 1940’s where this word was used by the main character as she sat at the Thanksgiving dinner table. She thanked everyone for their “forbearance.” This character was accepted by a family and married in a prearranged wedding when she was pregnant with another man’s baby. Her father sent her away. It was intended to punish her but what she found was true love and forgiveness and in her own words, forbearance.

“Ye great sinners, and yet great saints who need great forbearance.” Last year I received a handwritten letter asking me to “try and suspend judgement” in regard to the actions of someone who affected my life. Sounds like forbearance to me. It came from a very wise old Christian woman.

Today with rapid information we make rapid judgements. We have instant news and some of it is faulty. Some time ago, it was posted online that Jon Bon Jovi died and this turned out to be false information as he is still very much alive. Penn State’s Former Coach Joe Paterno was reported “dead” before his actual passing. We don’t read much in print anymore since the daily paper seems to be more like day old news. The internet is faster and more current. But did we lose something in our attempt for faster is better? Have we lost a certain degree of accuracy?

We judge people, we think we know. The news reports a story and we have already decided who is guilty. Who amongst us wants to be judged without all the facts? Yet it happens every single day. Our ego tells us “we know” and so we judge all the while never allowing for the “suspension of judgement.” Forbearance is my new favorite word and more than that it will be something I try to practice.

Patience, self-control, tolerance, restraint, forbearance, who among us doesn’t need more of this in our daily life? Forbearance, I just love the sound of it!

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